What happens if you buy something from Chewy and it arrives damaged or not as described? Most Chewy shoppers have no trouble at all. However, if there’s an issue with your order, you can initiate a return or exchange through the company’s website or by contacting customer service via phone or email. There are some limits to what you can return, but here’s what you need to know about the Chewy return policy before making your next purchase.
Intro about Chewy:
Chewy is an American e-commerce pet supplies and food delivery service that operates in all 50 states. As a subsidiary of PetSmart, Chewy uses local warehouses to fulfill its orders. Their specialty is frozen foods and dry kibble but they also have an expansive assortment of toys, chews, collars, beds, leashes, and more.
Unlike many online pet retailers that specialize in a particular category or brands only, Chewy offers a massive catalog of products from hundreds of pet product manufacturers. Chewy also boasts one of the industry’s best return policies: if you don’t like your purchase for any reason at all (or just change your mind), you can ship it back to them within 30 days for a full refund on most items.
Does chewy accept returns in 2022?
Yes, chewy accepts returns in 2022 and they have a relatively simple returns policy that allows you to choose how long you want to return your items. The service includes free two-day shipping, so it makes returning an item that much easier because you don’t have to worry about going out to buy new products when returning an item.
You can choose from 30-day returns with a store credit or one year of warranty protection with an option for fee-based replacement coverage. If you decide on one year of warranty protection with an option for fee-based replacement coverage, then chewy will pay for delivery in addition to all handling fees. All other options include free two-day shipping but do not come with free return shipping as far as we could find online.
Can you return chewy items to PetSmart?
As of 2022, PetSmart does not accept returns on Chewy items. However, Chewy customers can still return certain items for a refund to Amazon. To be eligible for a refund, your order must be returned within 30 days of purchase and include all original accessories. If you have questions about returning your item to Amazon instead of PetSmart, please contact customer service at 1-866-216-1072.
How do I start a return on chewy?
When you decide to start a return on chewy, your customer service team will walk you through it. With 24/7 access to the customer service team, there’s no reason not to reach out! You can contact customer service via email or phone. Depending on your request, they may ask you for additional information to proceed with your return. They also offer live chat if talking is more of your thing.
Is chewy owned by PetSmart?
PetSmart owns chewy, along with a handful of other online retailers including Petco and even veterinarians. It’s PetSmart’s way of ensuring that pet owners can find all their supplies in one place; by teaming up with retail partners, they can provide more to consumers than they could by themselves.
PetSmart is also partnering with Amazon to sell through their platform, another way for pet parents to get everything they need under one roof. Whether or not you’re concerned about your privacy on chewy, it’s worth noting that Amazon does collect user data from third-party retailers and has been doing so since 2017 when it began providing users a voice shopping option that is powered by Alexa devices.
Is Chewy owned by Amazon?
Amazon doesn’t own chewy. Chewy is an online pet supply store that was acquired by Amazon in 2018. In fact, Chewy founder Ryan Cohen told Yahoo Finance he’s been working on a pet supply business since he was 12 years old.
He started a brick-and-mortar pet store when he got older and named it Chewy, after his Border Collie mix (the dog). In 2011, Cohen shut down his brick-and-mortar store to focus on building an online presence. Fast forward eight years and Chewy has 20 million customers nationwide and is now owned by Amazon.
Is Chewy cheaper than Walmart?
Walmart and Chewy are both comparable in price on many items, but depending on your shopping habits, Chewy could be cheaper for you. That’s because Chewy keeps shipping fees to a minimum; customers only pay a flat fee of $9.95 per delivery.
Walmart has an equally minimal shipping fee of $5 or $7 depending on where you live but does charge per item depending on how much each product weighs. The discount retailer’s cart must be full for it to work out cheaper than Walmart, so if you don’t want to buy a lot of dog food and pet products from them, it might not save you any money.
Where is Chewy’s headquarters?
Chewy is based in Dania Beach, Florida, United States. It has offices in Hillsboro, Oregon, United States; San Diego, California, United States; Columbus, Ohio, United States; and Bentonville, Arkansas, United States. Chewy’s eCommerce operations are located in Orem and Lehi, Utah. The company also has operations in College Station and Austin Texas. In 2017 Chewy opened its headquarters in Frisco Texas just outside Dallas.
Where is Chewy shipped from?
To keep prices low for customers, Chewy products are shipped from three locations: Idaho, Ohio, and Kentucky. Customers receive their items from one of these three distribution centers based on where they live but rest assured that Chewy covers all of its shipping costs.
In fact, you can order nearly anything and it’ll be delivered for free! To keep prices low for customers, Chewy products are shipped from three locations: Idaho, Ohio, and Kentucky. Customers receive their items from one of these three distribution centers based on where they live but rest assured that Chewy covers all of its shipping costs. In fact, you can order nearly anything and it’ll be delivered for free!
Does chewy ship fast?
Chewy ships fast, especially when you spend more than $49.99 on your order. In fact, Chewy offers same-day delivery in many areas. We also have a number of options for expedited shipping if you need your pet food and supplies even faster than that. Some customers have reported receiving their chewy order as early as 8 am or 9 am – much earlier than Amazon or other online retailers are able to deliver! So what does all of that mean? That you’ll get delicious pet food from chewy quickly and easily every time.
Where are chewy warehouses located?
As of 2022, chewy warehouses are located all across North America. There are 15 warehouses located in Canada and 75 in the United States (five in every state except Alaska, Delaware, Montana, South Dakota, and Wyoming). Keep in mind that these numbers include warehouses for non-dog products. If you’re looking to return a dog product (which is notoriously more difficult to return), chances are your nearest warehouse is farther away than you might expect.
Conclusion—Chewy Return Policy:
In order to remain competitive, Chewy must make smart moves into competing markets. A weak product line-up that includes only pet food and a limited selection of pet accessories is leaving money on the table. The company needs to expand its services and product offerings in order to increase average basket size, which would drive incremental sales volumes while also boosting loyalty among customers.
An increased number of brands offered through Chewy’s marketplace will give pet owners more choices, a critical element for capturing market share in pet care categories with high competition levels. In addition, Chewy’s service can be enhanced by creating an app for mobile devices that allows customers to research products online or purchase new ones from their phones without having to log into their accounts again and again.
Hi I’m Bilal Malik, a digital marketing and blogging expert holding years of experience.